IT QA Manager

 IT QA Manager

We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment.

In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products.

The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test.

Responsibilities

• Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies.
• Developing and enforcing quality standards and procedures, ensuring all team members follow them.
• Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage
• Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement.
• Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle.
• Developing and maintaining quality documentation, including test plans, reports, and defect tracking records.
• Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process.
• Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence.
• Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance.
• Identification and implementation of new tools and technologies to enhance the quality assurance processes.
• Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality.

Required Qualifications:

• Bachelor’s degree in Engineering, Computer Science, Quality Management, or a related field.
• 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment.
• Proven experience managing QA teams, including training, performance management, and team development.
• In-depth knowledge of quality assurance methodologies, tools, and frameworks.
• All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment.
• In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment.
• Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages.
• Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre).
• Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing.
• Writing and executing SQL queries, working with XML and JSON file formats.
• Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL.

• Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development
• Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools.
• Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing.
• Experience cross-browser and cross-device testing on iOS and Android platforms.
• Exposure to testing frameworks like Jasmine, Mocha, Karate. etc.

• Strong analytical and problem-solving abilities with attention to detail.
• Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.

Preferred Qualifications:

• Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB).
• Industry experience in Warranty, Insurance, or Customer Service domains.
• Experience with Content Management Systems.
• Familiarity with Oracle Financials.