IT Quality Assurance Test Lead
State of WashingtonDescription
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We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity.At theย Department of Licensing (DOL),ย we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.ยOur Information Services Division (ISD) is recruiting for a Quality Assurance Test Lead to provide support and guidance in the testing processes and strategies to enhance product reliability and quality.
We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customersโ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.ย
Do you have superior communication skills with technical and non-technical staff and a passion for team collaboration? If so, read on!
Duties
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As a Quality Assurance Testing Lead for our DRIVES Production Support and Prorate & Fuel Tax Teams in the Information Services Division (ISD), you will coordinate and lead testing efforts for complex enterprise systems that support public safety, customer service, and statewide revenue collection. Your responsibilities will include developing testing strategies, analyzing business requirements, identifying risks and unintended impacts, and ensuring software solutions meet quality standards before deployment. You will serve as a technical leader and mentor, guiding testing staff, facilitating collaboration across project teams, and providing recommendations that support successful releases. Through strong communication, testing expertise, and knowledge of interconnected systems, you will help drive quality outcomes and continuous improvement across the agency.
Some of what you will do:Lead and coordinate testing efforts across multiple projects, systems, and releases.
Provide technical guidance, mentorship, and support to testing staff and project teams.
Develop and execute testing strategies, plans, and test cases to ensure quality software delivery.
Identify risks, gaps, and potential impacts across systems and recommend solutions.
Communicate testing status, defects, risks, and recommendations to technical and non-technical audiences.
Review requirements and business processes to ensure complete test coverage and quality outcomes.
Analyze, troubleshoot, and validate complex enterprise systems and application changes.
Improve testing processes, standards, and tools to strengthen quality assurance practices.
Qualifications
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What you will bring:
- Seven (7) years of combined experience and relevant education as a QA testing professional in end-to-end testing of in-house developed applications (including web based), utilities, or automation tools.
Up to four (4) years of relevant education may substitute year for year for experience.ยย (Associates degree = 2 years Bachelorโs degree = 4 years)ยOR- Six (6) years of demonstrated QA experience in end-to-end testing of enterprise level applications.
- Two (2) years of experience supervising or leading technical staff.ย
- The ability to:
- Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
- Promote and support a respectful, equitable, and inclusive workplace for all employees.
- Promote and support respectful, equitable, and inclusive delivery of services to customers.
- Take action to learn and grow.
- Take action to meet the needs of others.
Experience can be obtained concurrently.ยยWhat may set you apart:- Experience implementing, designing, or testing an Enterprise Commercial of the Shelf (COTS) solution.
- Knowledge of Drivers, Vehicles, or Prorate Fuel Tax application domains.
- Proven experience with GenTax
- Experience using Visual Studio Team System, Microsoft Test Manager (MTM) or other software test tools.
- Agile, Dev Ops, ITIL Training.
- Certification as a Lean consultant (Yellow Belt or higher).
- Testing Certification that may include the following:
- Quality Assurance Institute (QAI)
- American Society for Quality (ASQ)
- International Software Test Qualifications Board (ISTQB)
- International Institute for Software Testing (11ST)
Additional Conditions of employment:- This position will operate onsite at our Olympia, WA office locations multiple times a month.
- Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicantโs suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we take steps to ensure that people with disabilities are provided reasonable accommodation.
ย For information about this position, available accommodations or the interview process, contactย Kyle Odell.
Supplemental Information
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How to Apply:
- Select theย Applyย button at the top of this job announcement.
ย Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. ยCandidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.ย
A paycheck is just part of a total compensation package. We offer some of the nationโsย bestย benefits.We value diverse perspectives and life experiences.ย
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify theย Talent Acquisition Team. Be sure to include the title of this recruitment in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex, religion (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.ยPersons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email theย Talent Acquisition Team. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
ย ยThe candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.ย ยWe do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visitย www.uscis.gov.