IVR QA Analyst
Zensar TechnologiesCreation of functional requirements based on business/client/end user needs
· Experience in technical writing
· Experience working on large/complex projects
· Ability to communicate with engineers on requirements and expected outcomes
· Familiarity with voice components and/or contact center practices/procedures
· IVR knowledge of call flows, automation, self service
· IVR, Complex ACD testing (both speech and DTMF)
· Automation testing using Cyara or similar tools
· Smoke testing, System integration testing, regression testing
· Creation of Visio call flows, both detailed and high level based off User interface documentation
Responsibilities
Creation of functional requirements based on business/client/end user needs
· Experience in technical writing
· Experience working on large/complex projects
· Ability to communicate with engineers on requirements and expected outcomes
· Familiarity with voice components and/or contact center practices/procedures
· IVR knowledge of call flows, automation, self service
· IVR, Complex ACD testing (both speech and DTMF)
· Automation testing using Cyara or similar tools
· Smoke testing, System integration testing, regression testing
· Creation of Visio call flows, both detailed and high level based off User interface documentation
Qualifications
Creation of functional requirements based on business/client/end user needs
· Experience in technical writing
· Experience working on large/complex projects
· Ability to communicate with engineers on requirements and expected outcomes
· Familiarity with voice components and/or contact center practices/procedures
· IVR knowledge of call flows, automation, self service
· IVR, Complex ACD testing (both speech and DTMF)
· Automation testing using Cyara or similar tools
· Smoke testing, System integration testing, regression testing
· Creation of Visio call flows, both detailed and high level based off User interface documentation