Lead QA Analyst / Support (BA + QA)

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

We are currently searching for a Lead QA Analyst / Support (BA + QA):

Responsibilities:

• Lead QA and implementation support for the SLAMNET-Parcel rollout in Mexico, ensuring alignment between business needs and technical delivery.
• Act as the primary liaison between the vendor, technical teams, Mexico Brokerage business stakeholders, and QA resources.
• Translate complex Brokerage operations and customs processes into clear functional specifications, test scenarios, and validation criteria.
• Track implementation lifecycle artifacts, including progress, defects, functional gaps, risks, and required escalations.
• Coordinate QA teams, delegating testing activities to QA Engineers while ensuring evidence collection and timely defect resolution.
• Define comprehensive QA test plans, acceptance criteria, and regression testing activities for parcel functionalities.
• Perform issue triage by analyzing defects, assessing business impact, and coordinating with vendors for fixes.
• Validate delivered functionality to ensure it meets requirements before UAT, release readiness, or production deployment.
• Support go-live readiness and post-go-live stabilization, ensuring business sign-off and final defect closure.
• Maintain requirement traceability and documentation within tools like Jira, Azure DevOps, or ServiceNow.

Requirements:

• Proven experience leading QA activities for system implementations in Logistics, Parcel, Transportation, or Customs/Brokerage environments.
• Deep understanding of Mexico Brokerage operations, including customs processes, regulatory requirements, and parcel clearance flows.
• Strong hybrid background (BA + QA): Ability to translate business needs into technical requirements while managing the testing lifecycle.
• Expertise in QA methodologies, including test case design, UAT support, and defect management.
• Proficiency with project tracking tools such as Jira, Azure DevOps, ServiceNow, or HP ALM.
• Exceptional stakeholder management skills, with the ability to manage multiple priorities and vendor dependencies.

Desired:

• Experience specifically with Parcel rollout or SLAMNET systems.
• Certifications in Software Testing (ISTQB) or Business Analysis (CBAP).

Languages

• Advanced Oral English.
• Advanced Spanish.

Note:

• Fully remote

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

Requirements:

• Proven experience leading QA activities for system implementations in Logistics, Parcel, Transportation, or Customs/Brokerage environments.
• Deep understanding of Mexico Brokerage operations, including customs processes, regulatory requirements, and parcel clearance flows.
• Strong hybrid background (BA + QA): Ability to translate business needs into technical requirements while managing the testing lifecycle.
• Expertise in QA methodologies, including test case design, UAT support, and defect management.
• Proficiency with project tracking tools such as Jira, Azure DevOps, ServiceNow, or HP ALM.
• Exceptional stakeholder management skills, with the ability to manage multiple priorities and vendor dependencies.