Let's begin! QA Analyst- Observability & Incident Management

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies.

• 3+ years of experience in application support, incident management, or system monitoring, with a solid grasp of ITIL concepts and incident workflows.
• Strong analytical and problem-solving skills, with keen attention to detail and effective communication in English across cross-functional teams.
• Proficient in Windows/Linux environments, with hands-on experience in SQL, Python, shell scripting, or PowerShell.
• Familiar with monitoring and performance tools such as Datadog, Dynatrace, and performance testing utilities.
• Basic understanding of cloud platforms, especially AWS and GCP.
• Exposure to backend systems and data pipelines, supporting robust system operations and diagnostics.

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field. 

Responsibilities. 

• Monitor system performance and detect issues early using tools like Datadog or Dynatrace. 
• Respond to incidents quickly and help restore normal operations.
• Assist in Root Cause Analysis (RCA) and document findings clearly. 
• Create and maintain dashboards and alerts to improve system visibility. 
• Work with engineering teams to improve automation and reduce recurring issues. 
• Analyze logs and data using SQL and Python. 
• Collaborate with QA and DevOps teams to test system performance. 
• Support internal teams with performance metrics and status updates. 
• Document processes and create reports for technical and non-technical audiences.
• Use ticketing tools like Jira or ServiceNow for tracking incidents and changes.

About the team

This is a great opportunity for someone with 3+ years of experience to expand their skills in system monitoring, data analysis, and incident response. You will work closely with experienced engineers and cross-functional teams to ensure our systems run smoothly and efficiently. 

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.