QA Analyst

QA Analyst

Req number:

R7415

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated QA Analyst ready to take us to the next level! If you have strong knowledge of Microsoft Products, strong ability to analyze data, and are looking for your next career move, apply now.

Job Description

We are looking for a QA Analyst to review and verify all key performance requirements to ensure contract compliance and track compliance with defined performance standards. This position will be full-time and onsite in Boca Rotan, FL.

What You’ll Do

• Conduct comprehensive audit and review of performance reports to ensure contract compliance

• Compile detailed reports identifying the contractor’s ability to execute key business processes

• Gather and analyze statistical data from system-generated reports and use that data to measure the contractor’s ability to meet technical, functional, and operational performance requirements

• Reconcile results on a daily, weekly, and monthly basis and distribute to the contract manager

• Conduct quality assurance monitoring of FTE departments and document results

• Provide coaching feedback emphasizing continuous improvement to assure key performance indicators are met

• Report performance results and impacts to contract compliance

• Facilitate calibration sessions with FTE departments to ensure consistency in the evaluation process

• Ensure Key Performance Indicators are met regularly

• Partner with department management teams to foster continuous operational improvements

• Perform other duties and/or special projects as required

 

What You'll Need

• Knowledge of Microsoft Office products

• Ability to analyze data using a variety of software tools

• Strong problem-solving and critical thinking skills

• Ability to multi-task and prioritize effectively

• Work well under pressure

• Strong active listening abilities

• Excellent written and verbal communication skills

• Effective collaboration skills and team-oriented

• Excellent organizational and PC skills

• Ability to produce, interpret, and assimilate data as well as facilitation skills

• Strong technical, analytical, and research skills

• Quality Assurance/auditing background

• Excellent knowledge of internal systems

Physical Demands 

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards 

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. 

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor 

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

$22.85 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.