QA Analyst Level I

This role includes conducting audits for Spanish-speaking clients, which requires reviewing documents and listening to calls conducted in Spanish. The position also involves understanding client interactions, assessing audit evidence, and accurately interpreting information provided during the audit review. To perform these responsibilities effectively, the employee must be fluent in both English and Spanish to ensure accurate analysis, clear communication, and consistent audit quality. Bilingual skills are essential to support Spanish-speaking clients, minimize language-related misunderstandings, and deliver an effective and seamless audit experience.