QA Analyst - QCO (Contractor Position)

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The MBTA is looking for a QA Analyst to perform Quality Assurance/Testing activities on a document compliance solution.  This solution would allow controlled document and rule book distribution to field employees using iPad tablets, and evolving to Android, and Windows support. The QA Test Analyst will ensure the application meets business and compliance requirements across online/offline scenarios and will support future integrations with our corporate systems, including learning management systems, document management platforms, and HR Systems. This role combines testing of mobile apps, and web interface testing across platforms, including role-based security validation, pilot/UAT support, and data/integration testing. 

• Mobile & Functional Testing (iPad/iOS):Validatedocument access, search, annotations, content pack downloads, sync behavior, caching, performance, and error handling under variable connectivity.
• Role-Based Access & Security: Test authentication/SSO, role-based visibility, creator/publisher/consumer permissions, and acknowledgement workflows.
• Document Lifecycle & Compliance: Verify creation> approval> publication > distribution workflows; track version; confirm acknowledgements; ensure auditability and compliance metrics.
• Test Design & Execution: Author test plans, test cases, test data, and regression suites. Execute smoke, regression, exploratory, and end-to-end tests; document results and defects. 
• Participate in Project Meetings: Cross functional team meetings, defect triage, lessons learned, project and test planning, etc. 
• Pilot & UAT Support: Collaborate with business stakeholders to plan pilots, prepare test scripts for field users, triage issues, verify fixes, and provide rollout-readiness reports.
• Infrastructure & MDM Collaboration: Work with IT/MDM teams (e.g., Intune) on app deployment, updates, device compliance, certificates, VPN, and proxy behaviors; reproduce issues.
• Integrations with enterprise systems: Test LMS linkages (acknowledgements> trainingrecords), SharePoint/DocuNetpublishing workflows, version mapping, and HRSystemfeeds as defined.
• Reporting & Quality Gates: Maintain requirements traceability thru tests and outcomes; contribute to test reports, release notes, go/no-go decisions; monitor key QA metrics (defect ,test coverage).
• Under the guidance of the QA Lead and collaboration with the Project Lead, design and implement test system configurations in Comply365 (DocuNet, PureIntel, ProAuthor, SafetyNet).
• Partner with IT for SSO integration, interface support, and data model alignment.
• Leverage PureIntel to design dashboards for tracking document access, compliance, usage trends
• Assist in defining testing scenarios, conducting testing, and validating business requirements.

• Act as an ambassador for both the product and the end users—supporting tech adoption, surfacing practical insights, and lead with empathy on reported issues.
• Coordinate with other project team members including contractors, outreach staff, and MBTA stakeholders.

• A bachelor’s degree from an accredited institution incomputers,communications, or relatedfield.
  
• 5+ years in software QA with strong mobile/iPadOS testing experience.
• 5+ years with QA tools,methodologies, and strong understanding of effective software testing models.
• Experience authoring test plans/cases and managing regression suites.
• Hands-on experience with offline-first testing and sync workflows.
• Familiarity with SSO and role-based access testing.
• Proficiency with test/defect management tools
• Ability to troubleshoot across application, device, network, and integration layers.
• Experience supporting pilots/UAT and collaborating with non-technical field users.
• Experience working with Business Analysts and participating in requirements traceability and UAT.
• Soft Skills
  • Detail-oriented and organized; able to manage multiple configuration areas concurrently.

• Strong user empathy, particularly for mobile and field-based workers.
• An analytical mindset with ability to balance business needs and technical feasibility.
• Clear written/verbal communication.
• Structured approach to test design; strong documentation discipline.
• Collaboration across IT security, infrastructure, vendor, and field teams.
• Innovative with proven ability to effectively investigate and troubleshoot issues

• Public transit/transportation or fieldservice domain experience.
• Experience with MDM (Intune) for mobile application rollout.
• Integrations testing with LMS, HR/PeopleSoft, and SharePoint/DocuNet.
• Understanding of content governance, controlled manuals, or rule books.
• Familiarity with automated testing tools and mobile automated testing is a plus
• Experience with Comply365, including configuration,ProAuthor, and system administration.
• Experience with the Power Platform (Power BI, Power Automate, Power Apps).
• Understanding of digital content accessibility and mobile usability standards.
• Exposure toCompliance Software,LMS integration or certification tracking solutions is a plus.
• Tools & Technologies
  • Comply365 (DocuNet,PureIntel,ProAuthor,UserNet)
  • Microsoft Power Platform (Power BI, Power Automate, Power Apps)
  • SharePoint, Documentum (legacy content tools)
  • Visio, MS Office(Excel, Word,Powerpoint), Teams

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
12. Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.