QA Engineer

We are seeking a skilled, proactive and adaptable QA Engineer to join our Enterprise IT Engineering team as our first dedicated quality assurance professional, supporting quality assurance across our custom-developed internal systems as well as Salesforce CRM, and Microsoft Dynamics 365 ERP platforms. You will play a key role in establishing testing standards and practices while ensuring the quality, reliability, performance, and compliance of business-critical applications and integrations.  
 

You will work closely with developers, analysts, and business stakeholders to design test strategies, validate complex workflows, and support high-impact releases. 
 

Key responsibilities  

• Test end-to-end workflows that span across Salesforce, D365, and internal platforms. 

• Design and execute functional, integration, non-functional and regression test cases to ensure quality, performance, and data integrity. 

• Identify opportunities for test automation and implement scalable, reliable coverage by integrating automated tests into CI/CD pipelines for early and continuous quality feedback. 

• Advocate security-aware development through validation of access controls, data handling, and compliance with regulations like GDPR and HIPAA. 

• Participate in sprint ceremonies to align test coverage with business and technical requirements, fostering a quality-first mindset through early involvement, close collaboration with developers, shift-left testing practices, mentorship, and quality standards. 

• Support User Acceptance Testing (UAT) and lead post-deployment validation activities to ensure production stability and stakeholder confidence. 

• Investigate, document, and track defects, conduct root cause analysis, and work closely with development and business teams to ensure timely resolution. 

• Monitor and assess the impact of Salesforce and D365 platform updates on existing customizations, workflows, and integrations, ensuring proactive test planning. 

• Continuously improve QA practices by analyzing testing outcomes, capturing metrics, and identifying process optimizations for better quality, speed, and collaboration. 

Required Qualifications 

• At least 5 years of QA experience, with a strong understanding of QA methodologies, Agile processes, and SDLC. 

• Proven experience with both manual testing and test automation across modern technology stacks.  

• Experience establishing QA practices in growing organizations 

• A strong grasp of testing strategy, prioritization, risk-based assessments, and quality metrics.  

• Familiarity with CI/CD pipelines (e.g., Azure DevOps, GitHub Actions). 

• Excellent communication skills and the ability to clearly articulate test outcomes, risks, and recommendations.  

• A collaborative and hands-on mindset with the ability to influence teams toward quality-driven practices.  

• A degree in engineering, computer science, or a related field (or equivalent practical experience). 
   

Nice-To-Have 

• Experience or familiarity with testing in .NET / C# and Azure environments. While not a requirement, this would be valuable as many of our applications are built in .NET and run on Azure. 

• Experience with Salesforce and D365 testing tools (Provar, Selenium, RSAT or similar) 

• A keen eye for detail and the ability to reproduce complex issues reliably.  
   

Growth Opportunities 

This role offers a unique opportunity to build quality assurance practices from the ground up, with potential for team leadership as we expand our QA capabilities. You will work across diverse technologies and gain deep expertise in enterprise system integration testing