QA Lead

Location: Cambridge, UK (remote-friendly within the UK) with occasional travel to the office once per quarter.

As the QA Lead for RuneScape, you will oversee the QA efforts across multiple Scrum teams throughout the entire development lifecycle; work to instill a “shift-left” mindset across the team and embed it into our processes, you'll prioritise player satisfaction and drive quality standards, lead high-performing individuals with trust, empathy and candour, and challenge positively.

What you'll be doing:

• Supports and informs Product & QA Strategy: Drive QA craft initiatives in partnership with QA Director and Supports product strategy by aligning the team to the products direction
• Support delivery of weekly updates by overseeing multiple Scrum teams and supporting with capacity planning & risk management
• Lead & develop people through mentoring and coaching
• Shape test strategy by engaging in project test design, planning, and estimations
• Support and contribute to daily QA activities (test planning, execution etc)
• Identify and address workflow problems
• Manage external partners relations
• Collaborates with all disciplines across the Product to understand their needs and goals
• Organizes and facilitates team workshops, meetings and activities

What we're looking for:

Proven Line Management experience:

• Career Coaching & Personal development planning
• Training plans & exercises
• Growth-mindset & radical candour - challenging constructively and positively

Technically literacy:

• Familiarity with technical frameworks, processes or tools
• Understands Software Development Lifecycle (SDLC) & test methodologies (Agile, Shift-left etc)
• QA Craft knowledge & experience
• Designed, implemented, or reviewed processes for efficiency to improve the end quality

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan.
• Minimum 6% Pension contributions.
• Employee Assistance Programme & onsite Counselling.
• Life Insurance.
• Discretionary annual performance bonus.
• Enhanced family leave policies from day 1.
• Flexible working hours.
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

About Jagex: 

Jagex is a leader in developing and publishing deep, engaging online games that connect millions of players worldwide. Best known for the RuneScape franchise, which includes two of the world’s longest running and most successful MMORPGs, in Old School Runescape and Runescape, and the open-world survival crafting game, Runescape: Dragonwilds; we have proven success in delivering immersive Forever Games and fostering strong player communities.  

We strive to foster an inclusive workplace built on trust, autonomy, and a shared passion for creating forever games. 
Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; we Honour our Vows by being honest and transparent; we are our Customers’ Heroes by striving to understand our team & player needs, and we Seize The Day by making the most of every opportunity. 

With over two decades of experience, and over 400 people in our team, we continue to innovate in live game development, leveraging data-driven insights, and a commitment to player-first game design. We have a diverse and talented team where creativity, collaboration, and community-driven game development drives everything we do.  

As part of Jagex, you’ll have the opportunity to work on a globally successful franchise, contribute to exciting new projects, and be part of a company that hugely values both our employees and our players.