QA Lead

General Information:

Job Title: QA Lead

Location: Toronto, Canada  
Job Type: Full-Time (Onsite)

Reports to: Head of IT & Engineering

About Fulfillment IQ (FIQ) 

At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it’s designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.

Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you’re a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you’ll find meaningful work and career growth.

We’re proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You’ll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.

Position Summary:

We are looking for a skilled Automation QA Test Engineer to join our dynamic and growing team. In this role, you will be responsible for testing and validating our company’s ongoing projects, working in close collaboration with development teams in India and North America, as well as with business and customer stakeholders. The ideal candidate will have strong experience in Selenium-based automation and a deep understanding of warehouse management systems, particularly Manhattan Active WMS. If you're excited about solving real-world challenges and working with cutting-edge technologies, this is the perfect role for you! 

Main Responsibilities:

Perform end-to-end testing across multiple phases: FUT (Functional Unit Testing), SIT (System Integration Testing), and UAT (User Acceptance Testing). 
Experience in Validation Testing and regression automation for critical business workflows. 
Hands-on experience with Manhattan Active WMS, particularly in warehouse transactions and logistics processes. 
Expertise in Retail and Logistics domain, with practical knowledge of supply chain management workflows. 
Validate EDI transactions, business-critical reports, and ensure data accuracy across integrated systems. 
Collaborate with cross-functional teams to understand technical specifications and translate them into detailed test scenarios and test cases. 

Experience and Qualifications: 

Bachelor's degree in computer science or a related field. 
8+ years of experience in Automation Testing using Selenium with Python. 
Proven experience in creating and maintaining automation scripts for regression testing suites. 
Ability to define and implement Test Strategies, Test Plans, and Test Scenarios. 
Proficient in PL/SQL for backend/database validation. 
Hands-on experience with setting up and managing automation testing tools. 
Good understanding of report validation and EDI testing in enterprise systems. 
Comfortable working in Agile environments with experience in tools like JIRA or Azure DevOps. 
Strong communication skills (written and verbal) for interaction with global teams and stakeholders. 
Ability to manage multiple projects concurrently in a client-facing environment. 

What Success Looks Like in the First 90 Days
By the end of Month 1:

Learn the Environment: Understand the company’s products, QA processes, tools, and team structure.
Build Relationships: Establish rapport with developers, product managers, and other stakeholders.
Assess Current QA Practices: Review test plans, automation frameworks, defect management, and release cycles.
Identify Gaps: Spot areas for improvement in quality processes, documentation, and team skills.

By the end of Month 2:
Define QA Strategy: Draft a roadmap for improving quality assurance processes (manual + automation).
Set Standards: Introduce or refine testing guidelines, coding standards for automation, and reporting metrics.
Team Development: Evaluate team strengths and weaknesses; plan training or mentoring if needed.
Collaborate on Releases: Ensure QA is integrated into CI/CD pipelines and sprint planning.

By the end of Month 3:
Implement Improvements: Start rolling out automation enhancements, better test coverage, and defect tracking.
Show Metrics: Provide measurable improvements (e.g., reduced defect leakage, faster regression cycles).
Stakeholder Confidence: Demonstrate reliability in QA processes during releases.
Future Roadmap: Present a long-term QA strategy aligned with business goals

Key Performance Indicators (KPIs):

Defect Detection Rate– Measures the number of defects found during testing vs. post-release.
Test Coverage– Percentage of code or features covered by manual and automated tests.
Defect Leakage Rate– Tracks bugs that escape to production, indicating test effectiveness.
Test Execution Efficiency– Compares planned vs. executed test cases within the testing cycle.
Team Productivity & Collaboration– Assesses the QA team’s output, communication, and adherence to timelines.

Why You’ll Love Working Here

At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.

Here’s what makes working with us a rewarding experience:

Work That Matters

Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations, it’ll set new ones.

Career Growth That Matters

We’re serious about growth.
Whether it’s training, mentorship, or new challenges, we’ll help you go from good to exceptional.

Flexibility to Thrive

Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.

We Celebrate You

From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.

A Collaborative Culture

Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.

Perks you’ll appreciate:

Employee Health: While Canada has a public healthcare system, we offer a supplementary benefits plan that includes coverage for medical, as well as an employee wellness program.
Time Off: Our paid time off includes statutory vacation time, sick leave, and public holidays, consistent with provincial labor laws.
Retirement:We contribute to the Canada Pension Plan (CPP) and also offer supplementary retirement savings plans.
Professional Growth: We provide a dedicated learning and development budget to support your career growth.
Flexible Work:You will have access to flexible work hours and remote flexibility.
Perks:We offer reimbursement for business travel, internet, and workstation costs, as well as anniversary rewards and an employee stock option (ESOP) program.
Community Engagement:We host team events and in-person organizational meetups to foster a strong company culture.

Life at Fulfillment IQ:

Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.

Learn More About Us

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

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YouTube: eCom Logistics Podcast YouTube