QA Manager

Company Description

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?
Our vision –  we are building the worlds most admired and compelling brand ecosystem
Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

•    Think without limits - Think fast, think fearlessly, and take the team with you
•    Own it and back yourself - Own the basics, own your role and own the results
•    Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

• Accountable for the setting, maintaining & monitoring of all legal, safety and technical aspects of sofa.com products. 
• Ensure knowledge of current and emerging legislation is relevant and up to date.
• Ensure the relevant teams across the business have proper understanding of relevant and/or new requirements.
• Drive continuous improvement across all product areas, in line with Company & QA Strategy.
• Provide support to the Buying and Design team on NPD: Customer and store feedback, market data, current or emerging technical, environmental, ethical and legal issues.
• Continually review range to make technical improvements where applicable, and implement standardisation of components, with a view to achieve manufacturing efficiencies and reduction of customer issues.
• Work in conjunction with the buying team on the Product Approval Process to hit Critical Path Milestones and other QA requirements.
• Monitor performance and returns of own products against agreed quality KPIs and effect corrective actions, negotiations and improvements.
• Responsible for negotiating debits against suppliers when the claim is QA related.
• Ensure Risk Assessments are conducted on all products within our own ranges ensuring that document evidence exists to provide robust due diligence.
• Action and track annual flammability testing of fabrics and product components in line with current UK legislation.
• Maintain a QA Reference Library and control procedure for the management and storage of all QA reference documents.
• Anticipate and identify potential compliance risks and work with the labs to de-escalate and resolve the issues ahead of commercial issues.  Assess the need for product recall, negotiate compensation and effectively communicate final actions to be taken with internal stakeholders at all stages.
• Ensure strong relationships with testing houses to allow access to their technical knowledge and to ensure best prices. 
• Factory & Supplier Management
• Ensure that all suppliers achieve and practice satisfactory Sustainable and Ethical standards and behaviours and Quality Management Systems that will deliver consistently safe, legal and quality products.
• Build strong relationships with suppliers, communicate specifications and provide feedback on compliance issues, returns levels and performance with recommendations for improvements to increase customer satisfaction
• Review our fabric supplier performance with the factory against KPIs. Work collaboratively within the buying and merchandising team to influence sourcing strategy.
   

Qualifications

• Knowledge of technologies relevant to furniture, home accessories and fabric. Ability to conduct risk assessments.
• Strong knowledge of product and fabric testing.
• Understanding of legislation in regard to furniture and homeware.
• Understanding of Quality Management Systems  and processes with an awareness of auditing principles and ethical and sustainable trading.
• Degree in Technical discipline or completed vocational training relevant to furniture, homeware and/or textiles.
• Process analysis, development and implementation.
• Ability to take technical and commercial decisions.
• Key team player.
• 5 years’ experience minimum in a head office furniture QA/Product Development/ Buying environment.
• Health & Safety
• Comply with the appropriate statutory regulations and department requirements relating to health, safety, welfare and working conditions, to promote a better working environment
   

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward, Recognition and Opportunities
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.
*subject to terms and conditions

Frasers Festival – An event like no other! Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Employee Welfare

Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.