QA Manager- Admissions

Banyan Treatment Centers is hiring a Quality Assurance Manager for our Admissions Department. This full-time, on-site role focuses on continually evaluating and improve processes for a safe and optimal client experience. They are responsible for continuous evaluation and data collection within the Admissions department.

• Reporting to: Quality Assurance Director

• Schedule: Full-time | Structured eight-hour shifts; flexibility may be required based on departmental needs

• Location: Pompano Beach, FL

Key Responsibilities:

• Demonstrates professional communication, including proper telephone and office etiquette.

• Consistently communicates with clarity, respect, and professionalism in all interactions.

• Conducts oneself in a professional and responsible manner at all times.

• Maintains knowledge of and adherence to policies and procedures related to attendance and punctuality.

• Reports to work as scheduled and fulfills assigned work hours.

• Understands and complies with all legal requirements regarding client confidentiality and client rights.

• Maintains reliable and acceptable overall attendance.

• Maintains knowledge of the Admissions process and proactively seeks further education.

• Participate in all staff meetings as directed by QA Director

• Perform duties independently, taking a proactive approach to problem situations, seeking supervision on an as needed basis.

• Attends in-services and educational training as necessary and as assigned.

• Seek out learning experiences and incorporate new knowledge into practice.

• Listen to calls and find coaching points and areas of improvement for Admissions agents

• Relay important updates, call trends, or urgent issues to supervisors

• Maintains flexibility and adaptability to expected and unexpected changes in the work environment.

• Maintains census reports daily to ensure census accuracy

• Send out a copy of the census report on a weekly and monthly basis 

• Audit calls to ensure policies and protocols are being followed

• Report audit summary results and trends to leadership

• Maintain information from the facilities for use by the Admissions Team, updated on a quarterly basis or as change is reported.

• Provide software support and troubleshooting for Admissions team members

• Performs all other tasks assigned by Director of QA, VP of Admissions, AVP of Admissions, Directors of Admissions

Required Qualifications:

• High School Diploma/GED; Associates or bachelor's is preferred but not required. 

• Minimum of 3 years of Administrative and/or Quality Assurance experience.

• Ability to handle confidential information with discretion

• Ability to manage a high work volume in a fast-paced work environment. 
• Familiarity with CRM and EMR systems (e.g., Salesforce and Kipu), preferred.
• Familiarity with behavioral healthcare operations or admissions processes, strongly preferred.

Why Join Banyan Treatment Centers?

• Join a Mission-Driven, Nationally Recognized Organization: Accredited by the Joint Commission, Banyan has multiple locations and offers Telehealth services nationwide. Our 2023 partnership with TPG’s Rise Fund supports our mission of expanding access to high-quality, compassionate care delivered by our 1,600+ team members.

• Support Operational Excellence: Help shape and uphold best practices across admissions and care coordination.

• Advance Quality Standards: Contribute to high-impact quality assurance initiatives that directly affect client experience.

• Enjoy Comprehensive Benefits: Including medical, dental, and vision insurance; life and disability coverage; 401(k) with employer match; paid time off and holidays; wellness incentives; employee assistance and referral programs.

EOE