Quality Assurance (QA) Manager – Learning & Development Assessment Team

📍 Fully Remote | 💼 Full-Time | 🕒 24/7 Based on Business Needs

Lead the Team Behind Our Trainees’ Success

At Doneverse (formerly Outsourced Doers), we pair exceptional virtual marketing assistants — our Doers — with visionary Founders, and we don’t stop there.
We invest in world-class training, assessment, and quality systems to ensure every Doer is equipped to thrive.

That’s where you come in.

As the Quality Assurance (QA) Manager, you’ll oversee a team of Learning & Development Assessors who evaluate trainee exams, projects, and performance outputs.

Your mission? To ensure every assessment is accurate, consistent, and aligned with Doneverse’s standards of excellence — and to lead your team toward continuous improvement.

This role requires flexibility across business-rostered schedules (including AEST, PST, and UK time zones or weekends) as we operate 24/7 to support global talent.

What You’ll Do

You’ll be the backbone of our assessment quality — ensuring fairness, accuracy, and integrity across every evaluation.
Your day-to-day will include:

• Overseeing the quality and consistency of exam and project marking
• Conducting QA audits and calibration checks to ensure alignment with assessment rubrics
• Coaching and supporting the L&D Assessor team to maintain high performance and reliability
• Identifying gaps and recommending training or process improvements
• Collaborating with Training, Allocation, SME, CX, DS and HR to enhance the overall learning experience
• Maintaining detailed QA documentation, score logs, and audit records
• Reporting QA trends and insights to leadership for continuous program improvement
  

What You’ll Need

Must-Have Skills & Experience

• 3–5 years’ experience in Quality Assurance, Learning & Development, or Assessment Management
• Marketing agency or digital marketing operations background required
• Experience leading or managing a QA or training team in a corporate learning environment
• Strong understanding of evaluation frameworks, marking rubrics, and performance standards
• Excellent analytical, coaching, and reporting skills
• Ability to work cross-functionally and influence teams to uphold quality standards
• Exceptional attention to detail, accuracy, and fairness

Bonus Points For

• Background in education, instructional design, or training operations
• Experience with Learning Management Systems (LMS) and digital assessment tools
• Certification in Training & Assessment, Quality Management, or Instructional Design
• Proficiency in data-driven quality reporting using Google Sheets, Excel, or dashboards

Why Join Doneverse?

• Join a remote-first, global company that invests in people, process, and performance
  
• Lead a high-performing team that impacts the success of every Doer
  
• Be part of a company that values quality, fairness, and growth
  
• Enjoy structured processes, clear development pathways, and genuine support
  
• Make a meaningful difference by ensuring every Doer’s journey starts with excellence
  

Apply Now!

Click Apply to start your application.
🔍 Be the quality leader who shapes the next generation of global talent.
🌍 Work remotely, grow globally, and make your mark with Doneverse.
✨ Apply today and bring your expertise to where it truly matters.