SaaS Customer Delivery Test Manager - Tieto Tech Consulting (m/f/d)

A part of global technology organization Tieto, MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides its people with the opportunity to work on impactful, global projects for recognizable brands. 

We are looking for a SaaS Customer Delivery Test Manager to join an innovative healthcare project for one of the largest pharmaceutical companies in the world. In this role, you will define and execute testing strategies, manage testing documentation, support customer UAT, and adapt test approaches to client configurations. You will collaborate closely with customers and internal teams in a fast-paced, dynamic environment, ensuring successful delivery of high-quality SaaS solutions. 

Key Responsibilities    

• Define and execute customer-focused testing strategies across integration, configuration, and UAT  

• Lead end-to-end QA efforts to ensure high-quality SaaS delivery and smooth go-live readiness  

• Own and adapt out-of-the-box test scripts to support customer-specific configurations and UAT  

• Provide clear testing guidance to customers and act as the main point of contact between clients and internal teams  

• Identify, track, and resolve defects and risks to prevent delays in deployment  

• Drive test automation initiatives and establish best practices within the delivery team  

• Prepare and finalize all testing documentation, ensuring SLA compliance and deployment readiness  

• Support customer UAT activities, including participation, issue management, and collaboration with internal teams  

• Build strong cross-functional partnerships and share customer feedback to improve products and processes  

• Continuously improve delivery frameworks, tools, and processes to enhance efficiency and business value 

Required Experience & Qualifications     

• Proven experience in a Test Manager role, ideally within SaaS or client-facing implementation environments  

• Strong understanding of Agile methodologies and cloud-based software delivery  

• Hands-on experience with test management tools (e.g., Jira, TestRail), automation frameworks, and API testing  

• Demonstrated leadership, communication, and problem-solving skills with the ability to manage client relationships effectively  

• Experience collaborating cross-functionally with product, engineering, clinical, and commercial teams  

• Solid domain knowledge of clinical research systems and data workflows (e.g., EDC, EMR, CTMS, ICF)  

• Ability to thrive in fast-paced, ambiguous, or start-up environments, driving execution and scalable solutions 

• Bachelor’s degree in Computer Science, Information Technology, or a related field 

• Excellent spoken and written English language skills      

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)