Salesforce Service Cloud QA Analyst

• Help design, build and continuously improve the clients online platform.
  
• Research, suggest and implement new technology solutions following best practices/standards.
  
• Take responsibility for the resiliency and availability of different products.
  
• Be a productive member of the team.
  

Requirements

• The Salesforce Service Cloud QA Analyst is responsible for ensuring the quality, reliability, and functional accuracy of Salesforce Service Cloud implementations.
  
• Functional, regression, and end-to-end testing, working closely with Agile cross-functional teams to identify defects early, support high-quality releases, and ensure solutions meet business and customer requirements.
  
• Execute functional, regression, and end-to-end testing for Salesforce Service Cloud applications.
  
• Validate Service Cloud functionalities including case management, workflows, automation, and related customer service features.
  
• Ensure test coverage aligns with business requirements, user stories, and acceptance criteria.
  
• Apply modern testing methodologies, tools, and best practices to improve testing efficiency and product quality.
  
• Identify, document, track, and manage defects throughout the testing lifecycle.
  
• Perform root cause analysis to support efficient issue resolution.
  
• Participate in defect triage discussions and collaborate with development and product teams on prioritization.
  
• Re-test fixes and validate defect closures to ensure quality standards are maintained.
  
• Work effectively within Agile and SDLC environments, participating in sprint planning, stand-ups, reviews, and retrospectives.
  
• Collaborate closely with developers, business analysts, and product owners to clarify requirements and define test scenarios.
  
• Support User Acceptance Testing (UAT) activities and contribute to release quality sign-offs.
  
• Communicate effectively in English, both written and verbal, with stakeholders and project teams.
  
• Act as a proactive and collaborative team player within cross-functional delivery teams.
  
• Escalate risks, quality concerns, and opportunities for continuous improvement in a timely manner.
  
• Strong experience in software testing and quality assurance practices.
  
• Hands-on knowledge of Salesforce Service Cloud functionalities.
  
• Proven expertise in functional, regression, and end-to-end testing.
  
• Experience using modern QA tools, testing methodologies, and best practices.
  
• Strong analytical and troubleshooting skills with the ability to perform root cause analysis.
  
• Excellent communication and interpersonal skills.
  
• Strong ownership mindset with a focus on delivering high-quality outcomes.
  
• Ability to thrive in fast-paced Agile delivery environments.
  
• Experience testing enterprise-scale Salesforce implementations.
  
• Salesforce Service Cloud certification or QA/testing certifications are an added advantage.
  
  
  

Benefits

• A challenging, innovating environment.
  
• Opportunities for learning where needed.