Description

Your primary responsibility will be to lead, maintain and facilitate a highly effective team focused on QA and test automation for application(s) used by insurance market and restoration professionals. Working with developers, product managers, leadership, and other key stakeholders to validate that these applications are of the highest quality and fit for release to customers.

You’ll be overseeing a team where each member will be responsible for the following functions:

1. Writing and maintaining automated test cases.

2. Testing and validating the application under test.

3. Developing test plans for features, including automated and manual steps as needed.

4. Researching issues and informing stakeholders on status.

5. Creating innovative technical solutions to validate the application under test.

You will be involved in every stage of the SDLC, from design, to implementation, to final validation of the application. Working with your team and the teams around you to ensure quality standards are met. Consistently shifting left to catch quality issues early.

This team owns various software systems, meaning you will have a heavy hand in designing and shaping the architecture and technical strategy of these systems. Collaborating with your team, senior engineers, and other leadership to ensure the systems meet expectations. Raising concerns and advocating for the customer, and the team whenever necessary.

You will facilitate the management of the project through agile ceremonies, creating and prioritizing tasks, and holding your team accountable to execute according to deadlines. You will also maintain and capture Quality and performance metrics about your team for reporting to higher level leaders. Additionally, you will be responsible for hiring, training, mentoring, performance reviews, resolving interpersonal conflicts, providing regular feedback, and hands-on leadership to each of your direct reports.

Responsibilities

Principal Accountabilities:

· Designing and maintaining test plans and automated testing systems.

· Conducting interviews and hiring as needed.

· Mentoring, training, and retaining top talent.

· Conducting performance reviews, providing critical feedback, and writing performance improvement plans if necessary.

· Being an advocate for the team and Quality processes.

· Provide daily leadership within the team.

· Set goals and performance objectives for the team and every individual.

· Conduct regular team meetings.

· Collaborate with leadership on best practices, team standards, and regularly enforce them within the team.

· Must be able to perform duties with or without reasonable accommodation.

· Completes all responsibilities as outlined on annual Performance Plan.

· Completes all special projects and other duties as assigned.

· Must be able to work in the office 2 days per week.

Strongly Preferred Skills & Experience:

· Experience building full stack software systems.

· Experience using the cloud as part of development.

· Expertise with testing methodologies and technologies (e.g., automated, exploratory, performance, security)

· Experience working in an Agile environment.

Qualifications

· Takes pride in supporting the professional growth of others.

· Experience managing software teams and projects.

· Proficient with Quality Assurance techniques and best practices

· Strong knowledge of C# or other object-oriented languages.

· Solid understanding of both automated and manual testing strategies and employing them in complex environments.

· Strong knowledge of software and system architecture.

· Strong knowledge of every phase of the software development lifecycle.

· Builds strong working relationships across the organization.

· Responsive to messages and acts proactively as required.

· Strong ability to synthesize information and present it to higher-level leaders clearly and concisely.

· Able to keep up with latest trends in software development and automated testing.

· Acts as a multiplier for their team and inspires their team to be their best.

· Can provide accurate, timely and critical feedback to their direct reports.

· Can receive critical feedback and use it to grow and improve.

· Takes decisive action when faced with challenging situations.

· Can develop long and short-term strategies (roadmaps) and use them to build a plan their team can follow.

· Good presentation skills, effective at communicating information to groups of people.

· Must be able to work hybrid in-office two days per week.

· Excellent written and verbal communication skills.

· Excellent problem solving and analytical skills with a commitment to continuous improvement.

· Minimum 3 years of relevant experience

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