Senior QA Engineer – Microsoft Dynamics 365 CRM Testing

We have an urgent requirement for Senior QA Engineer – Microsoft Dynamics 365 CRM Testing (On-Premise preferred) with strong banking experience is required for one of our banking client in Oman  

Strong experience in banking domain is Must to apply for this role

Strong experience in Microsoft Dynamics 365 CRM Testing (On-Premise preferred) is Must to apply for this role

Strong experience in Manual Testing & Test Case Design Must to apply for this role

Strong experience in API Testing & Integration Validation  is MUST

Strong experience in in CRM modules: Sales and Marketing, Customer 360, ClickDimensions, Customer Service is MUST

 We are seeking a Senior QA Engineer with strong expertise in Microsoft Dynamics CRM (preferably On-Premise) and solid experience in the banking and finance domain. The role requires a blend of business understanding and technical skills to perform manual and automated testing ensuring software quality before deployment. 

• Execute functional, regression, integration, localization, API, and data migration testing on Microsoft Dynamics 365 CRM and related systems.
• Design and implement manual test cases covering positive and negative scenarios.
• Validate external system integrations via REST APIs using Postman or equivalent tools.
• Track and manage defects using JIRA.
• Collaborate with Agile teams including developers, business analysts, and stakeholders.
• Perform database testing and data validation.
• Ensure QA best practices and compliance with testing processes.
• Lead and guide testing activities, coordinating resources and priorities.
• Prepare and share test plans, status reports, defect logs, and dashboards.
• Interact with clients to clarify product requirements and testing outcomes.
• Conduct various testing types including End-to-End, Integration, Role-Based, Acceptance, and UI testing.

Required Skills & Experience:

• Minimum 10 years in IT or banking domain with hands-on experience in Microsoft Dynamics CRM (On-Premise preferred).
• Strong knowledge of manual testing methodologies and test management tools like JIRA.
• Expertise in CRM modules: Sales and Marketing, Customer 360, ClickDimensions, Customer Service.
• Experience with API testing (Postman or equivalent).
• Good understanding of SDLC and STLC, Agile processes, and ceremonies.
• Solid core banking domain knowledge and exposure to banking applications (internet/mobile banking, cards, payments, loans, etc.).
• Intermediate SQL and database testing skills.
• Experience in system integration testing (SIT) and user acceptance testing (UAT).
• Automation testing experience (Selenium or similar) is a plus.
• Excellent communication, documentation, and negotiation skills.