Senior QA Engineer – ServiceNow Automation (AutomatePro)

Position Summary:  

We are seeking a Senior QA Engineer with strong expertise in ServiceNow test automation and deployment automation using AutomatePro. This role will be part of the ServiceNow COE and will play a key role in driving automation strategy, execution, and scale across the SNOW portfolio.

Responsibilities: 

•  Design, develop, and maintain automated test solutions for ServiceNow applications using AutomatePro.
• Implement and support deployment automation aligned with CI/CD pipelines.
• Provide QA leadership for assigned modules and automation initiatives.
• Analyze, troubleshoot, and resolve complex automation, integration, and environment issues.
• Collaborate with Architects, SNOW delivery teams, and stakeholders to define automation best practices.
• Support onboarding, mentoring, and enablement of QA and SNOW teams on AutomatePro usage.
• Contribute to automation frameworks, reusable assets, standards, and guidelines.
• Participate in code reviews, ensuring quality, performance, and maintainability of automation solutions.
• Ensure test coverage across regression, integration, and end-to-end scenarios.

Required Skills & Qualifications

• 3–6 years of experience in QA, test automation, and deployment automation.
• Hands-on experience with AutomatePro (mandatory).
• Strong working knowledge of the ServiceNow platform (ITSM, ITOM, HRSD, or equivalent).
• Experience in ServiceNow testing, including functional, regression, and integration testing.
• Solid understanding of automation frameworks, CI/CD pipelines, and DevOps practices.
• Strong analytical and problem-solving skills with the ability to resolve issues independently.
• Effective communication skills and ability to work with cross-functional teams.

Good to Have

• Experience working in a ServiceNow COE or large enterprise setup.
• Exposure to scaling automation across multiple teams or large portfolios.
• ServiceNow or AutomatePro certifications.
• Experience supporting enterprise automation transformations.