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Senior QA Lead – ServiceNow Automation (AutomatePro)

NewVision
Full-time
On-site
Pune, Maharashtra, India
QA Lead

Role Overview

We are looking for a Senior QA Lead with deep expertise in ServiceNow automation to lead and scale test automation and deployment automation using AutomatePro. This role will be a key contributor within the ServiceNow COE, responsible for automation strategy, technical leadership, and enablement across the SNOW portfolio.

Key Responsibilities

  • Own and drive automation strategy and execution for ServiceNow programs using AutomatePro.

  • Architect, design, and oversee test automation and deployment automation frameworks.

  • Act as the primary QA automation lead for complex SNOW initiatives and releases.

  • Mentor and guide QA engineers and automation teams, ensuring best practices and consistency.

  • Troubleshoot and resolve high-complexity automation, integration, and CI/CD issues.

  • Partner with SNOW Architects, DevOps, and delivery leaders to embed quality into the SDLC.

  • Define and enforce automation standards, reusable components, and governance models.

  • Support onboarding and enablement of large SNOW teams as automation scales.

  • Review automation designs and code to ensure quality, performance, and maintainability.

  • Provide visibility into automation metrics, risks, and improvement areas.

Required Skills & Qualifications

  • 6–9 years of experience in QA, test automation, and automation leadership.
  • Strong hands-on and leadership experience with AutomatePro (mandatory).
  • Deep understanding of the ServiceNow platform (ITSM, ITOM, HRSD, or related modules).
  • Proven experience leading ServiceNow testing and automation at scale.
  • Strong knowledge of CI/CD pipelines, deployment automation, and DevOps practices.
  • Experience designing automation solutions for enterprise-scale environments.
  • Excellent analytical, troubleshooting, and decision-making skills.
  • Strong stakeholder management and communication capabilities.

Good to Have

  • Experience working in a ServiceNow COE or enterprise automation program.
  • Exposure to automation rollouts across large portfolios (300+ users).
  • ServiceNow and/or AutomatePro certifications.
  • Experience working with multiple vendors and offshore–onsite delivery models.
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