Senior Test Lead

Job Summary

Role – Operational Manager - E2.2

Key Responsibilities

• Ensure co-employment compliance, workplace safety, and adherence to Statement of Work (SOW) commitments.
• Drive quality, efficiency, and cost-saving initiatives through KPI, metric, and QBR performance reviews.
• Manage workload balancing, service delivery, and timely issue resolution.
• Provide excellent customer support through effective face-to-face and virtual communication.
• Respond rapidly to operational issues, escalations, and high-level troubleshooting needs.
• Lead training, coaching, and support for contingent workers on standard processes and best practices.
• Ensure compliance with company policies and procedures across the workforce.
• Review and approve timesheets, invoices, budgets, and forecasts accurately and within required timelines.
• Monitor staffing needs, workforce coverage, and resource planning to support business objectives.
• Provide regular operational updates and recommendations to stakeholders.

Skill Requirements

• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication.
• Problem-solving and escalation management expertise.
• Workforce management and operational oversight experience.
• Knowledge of compliance, vendor management, and contingent workforce practices.
• Strong analytical and organizational skills with experience managing KPIs and metrics.

Other Requirements

• Compliance adherence and audit readiness.
• Achievement of SLA/KPI targets.
• On-time approval of timesheets, invoices, and forecasts.
• Cost savings and operational efficiency improvements.
• High customer and stakeholder satisfaction.
• Effective workforce training, coverage, and support.