Software QA Manager

As Software QA Manager, you will lead and grow a diverse QA organization that spans functional testing and automated validation. You will partner with US-based QA and Dev teams to embed quality early in the SDLC, establish best-in-class processes, and drive continuous improvement. You will own QA planning, execution, and reporting for your team in India—coaching them to deliver robust test coverage, maintain automation frameworks, and rapidly identify and resolve defects. You’ll also foster a collaborative, motivating environment that keeps team morale high, encourages continuous learning, and celebrates both individual and team achievements

Responsibilities:

• Help define and implement a unified QA strategy that aligns with global priorities and local needs.
• Lead, mentor, and grow a team of QA Analysts and QA Automation Engineers.
• Oversee the design, review, and maintenance of comprehensive test plans, test cases, and automation scripts.
• Collaborate with US QA and Development teams to integrate automated tests into CI/CD pipelines (GitHub Actions, Jenkins, TravisCI) and monitor their health.
• Track and report key QA metrics (defect density, test coverage, automation ROI) to both local and US stakeholders.
• Embed testing earlier in the development cycle by working closely with product, development, and DevOps counterparts.
• Manage resource planning, hiring, and training to scale the QA function in India.
• Drive process improvements, tooling upgrades, and adoption of QA best practices across the organization.
• Ensure timely delivery of Indian QA team’s commitments—coordinating release windows to suit both India and US time zones.

Requirements:

• 10+ years of software QA experience, with at least 5 years in a people-management role.
• Proven track record leading mixed teams of manual QA and QA automation engineers.
• Deep understanding of QA methodologies, SDLC, Agile/Scrum practices, and shift-left testing.
• Hands-on experience building and maintaining automation frameworks (e.g., Cypress, Robot Framework, POM, TestNG).
• Experience integrating automated tests into CI/CD pipelines (GitHub Actions, Jenkins, TravisCI).
• Strong analytical, organizational, and problem-solving skills with keen attention to detail.
• Excellent verbal and written communication skills; adept at collaborating across time zones.
• Willingness to work onsite in Kochi, India, with flexible hours for overlap with US teams and occasional travel as needed.
• Bachelor’s degree in Computer Science, Engineering, or a related field; or equivalent professional experience.

Expertise & experience in these tools is a plus:

• Test Management: Zephyr, HP Quality Center
• Test Automation: Cypress, Robot Framework, Playwright, Selenium, Appium
• Bug Tracking: Jira, Bugzilla, GitHub Issues
• CI/CD: Jenkins, TravisCI, GitHub Actions
• Performance Testing: LoadRunner, JMeter, Gatling, Memlab
• Code Repos: Git, SVN
• Virtualization & Containers: Docker, VirtualBox, VMware