Support/QA Engineer

Job Title

Support/QA Engineer (Hybrid)

Company Name

NRI Industrial Sales Inc.

Location

Mississauga, ON/CA (Hybrid)

About Us

At NRI, our mission is to promote the growth of a sustainable and efficient global industrial supply chain. As a stocking global distributor of over 1 million hard-to-find industrial parts, we help system integrators and suppliers mitigate unforeseen part shortages and extended lead times. Our long-time industrial asset recovery partnerships with tier 1 enterprises from various sectors have enabled us to become a sustainable global source of highly sought-after new, used, and obsolete industrial parts, equipment, and machinery. 

Job Description

We are looking for a Support/QA Engineer who is passionate about ensuring product reliability, solving technical challenges, and driving customer satisfaction. In this role, you will bridge the gap between support and engineering, investigating and reproducing reported issues, validating bug fixes, and maintaining high-quality standards for our platforms. You will play a key role in delivering stable, efficient, and trustworthy systems that empower our customers and partners worldwide.

Responsibilities

• Investigate, reproduce, and troubleshoot technical issues escalated from internal teams and customer support

• Execute manual and automated test plans to validate new features and fixes

• Collaborate with engineering teams to verify feature specs and fixes 

• Monitor logs, metrics, and alerts to proactively identify and resolve issues

• Contribute to QA process improvements, automation coverage, and support tools

• Document technical solutions and create knowledge base articles for internal and external use

• Work closely with product, engineering, and support teams to advocate for customer needs and ensure product stability

Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)

• Minimum 3+ years of experience in technical support, QA, or software testing

• Strong troubleshooting skills with proficiency in SQL/log analysis and debugging tools

• Experience with test case design, execution, and bug tracking systems (e.g. Jira)

• Familiarity with test automation frameworks (e.g. Selenium, Cypress, PHPUnit or similar) is an asset

• Strong communication skills and ability to collaborate across teams

• Experience with APIs, cloud environments, and/or CI/CD pipelines is a plus

Compensation

Starting salary for this position is $75,000 - $85,000 annually, with potential for growth based on performance and experience.

Benefits

Join us and enjoy a robust benefits package including:

• Life Insurance

• Extended Health Care    

• Dental Coverage

• AD&D Insurance

• Lumino Health Virtual Care

• RRSP

Your well-being matters to us. Apply now and thrive with our comprehensive benefits!