UAT Test Manager

·         <\/span><\/span><\/span><\/span><\/span>Strong understanding of UAT methodologies, business process validation, and acceptance criteria.<\/span><\/span><\/span>
·         <\/span><\/span><\/span><\/span><\/span>Proficient in test case design, traceability to business requirements, and defect lifecycle management.<\/span><\/span><\/span>
·         <\/span><\/span><\/span><\/span><\/span>Excellent stakeholder management and communication—able to align business, product, and engineering.<\/span><\/span><\/span>
·         <\/span><\/span><\/span><\/span><\/span>Ability to plan and run structured UAT cycles under tight timelines, with clear status reporting.<\/span><\/span><\/span>
·         <\/span><\/span><\/span><\/span><\/span>Proven experience with Azure DevOps Work Items and Boards<\/span><\/span><\/span>
·         <\/span><\/span><\/span><\/span><\/span>Familiarity with test automation strategies for CX and performance/volume testing for calls.<\/span><\/span><\/span>
·         <\/span><\/span><\/span><\/span><\/span>Experience with contact center platforms (Contact Centre (CCaaS) and Copilot Service Workspace (CSW)) and telephony concepts (IVR)<\/span><\/span><\/span>
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Nice to Have Skills:<\/span><\/span><\/b>
·         <\/span><\/span><\/span><\/span><\/span>Prior experience in<\/span><\/span> insurance domain<\/b> is a plus<\/span>.

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