ETIC, Software Test Manager(Automation & ServiceNow)

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Manager

Job Description & Summary

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.

In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected.

■ What You'll Do:

- Design, develop, and maintain automated test suites using Playwright, Cypress, or Selenium

- Perform functional and regression testing on ServiceNow modules and workflows

- Create and execute test plans, test cases, and scripts for ServiceNow implementations

- Collaborate with ServiceNow developers and stakeholders to validate business requirements

- Integrate automation scripts with CI/CD pipelines and ensure smooth test execution - Analyze test results and provide feedback for continuous improvement

■ What We're Looking For:

- 7–13 years of software testing experience with a focus on test automation

- Hands-on experience testing ServiceNow applications (e.g., ITSM, HRSD, CSM)

- Solid understanding of ServiceNow architecture, workflows, and configurations

- Experience with REST API testing and data validation in ServiceNow

- Familiarity with Agile methodologies and tools like Jira/TestRail

■ Preferable to have:

- ISTQB or other testing certifications

- Knowledge of ATF (Automated Test Framework) in ServiceNow

- Experience working in DevOps environments using Jenkins, GitHub Actions, etc.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Acceptance Testing, Acceptance Testing, Accepting Feedback, Active Listening, Agile Product Management, Agile Program Management, Agile SDLC, Analytical Thinking, Automation Testing, Coaching and Feedback, Communication, Creativity, Data Model Testing, Debugging, Defect Management, Documentation Testing, Embracing Change, Emotional Regulation, Empathy, Fault Analysis, Functional Testing, Inclusion, Intellectual Curiosity, Learning Agility, Optimism {+ 26 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date