IC/QA Manager

Job Description:

Role Summary
As Manager, Operations - ICQA, you will be responsible for end -to-end operations. You will serve as the department’s senior point of escalation for all employees working in CQA. You will own the end-to-end value stream encompassing the ICQA department. You will be responsible for the operations metrics and setting the strategy for your area of the business to deliver on our operational goals. You will oversee hourly employees ensuring coaching, development and mentoring takes place regularly. Additionally, you will collaborate with the Senior Operations Management team to lead your reports through successful project implementations within specific timeframes and exemplify Saks Leadership fundamentals along the way. The Manager, Operations, ICQA, will regularly engage in site safety initiatives, ensuring the required operational procedures align to safety expectations across the department.
Role Description
● Provides leadership and direction to the assigned team for each production shift
● Maintains efficient and orderly usage of supplies in their areas of responsibility
● Leads and supports team members and coordinators in the day-to-day operations
● Motivates the employees to achieve and exceed productivity and quality standards
● Works closely with other department Leaders and Management to ensure the goals and needs of the business are met
● Trains and supports processors, material handler and coordinators
● Follows and assists managers in ensuring the department’s compliance with all company policies and procedures, as well as safety and industry regulations
● Complete other tasks as assigned
Key Qualifications
Required Qualifications (Minimum Requirements):
● High School Degree or GED required ● 1-5 years of experience in retail, wholesale, or direct to consumer warehouse operations ● Must possess basic math skills
● Effective verbal communication and problem solving skills.
● Must have understanding of the English language both written and verbal. Must communicate understanding of English during the interview process.
● Analytical skills to identify issues, trends and proper solutions to resolve any supply issues
● Effective verbal communication and problem solving skills.
● Dependable, work with a sense of urgency
● Flexible in tasks and work hours
● Detail oriented with a high degree of accuracy
● Positive attitude and team player mindset
● Proven ability to work independently
● Ability to operate an automated fulfillment system and other supporting systems as required.
Preferred Qualifications (nice to haves):
● Microsoft Office Suite Intermediate Skills (Excel, Word, PowerPoint, Access, Outlook)
● Google Workspace Proficiency
● May operate non-powered warehouse equipment (i.e., pallet jack) which requires some coordinated movements.

● Ability to operate the automated robotic system and other supporting systems as required.
● Demonstrate an understanding with a major WMS package.
Physical Demands/Environmental Conditions (only required for Fulfillment Center jobs)
● Standing for extended periods of time(scheduled shift (except breaks)
● Lifting up to 50 lbs repeatedly
● Push or pull up to 50 lbs
● Walking extended distances throughout the center
● Bending, stooping, climbing ladders or stairs
● Manual dexterity of hands to count, bag, tag, sort, and package freight
● Must be able to see and hear equipment and warning signals
● Must be able to distinguish between colors

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.