QA Analyst

Job Description

• Will demonstrate high level of customer focus and delivery
• Will conduct Quality assessment of work done by agents
• Responsible for Training/ Up-skilling/ TNA
• Interact with clients
• Mentor trainees effectively as necessary
• Keep oneself and ensures ones team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Ensure that all company information which includes customer information are kept confidential and secured

SKILLS REQUIRED:

• Tenured agents with 3+ years with relevant QA exposure
• Excellent communication skills (both spoken and written)
• Accuracy and attention to details
• Proficient with MS Office (Word, Excel, PowerPoint)
• Basic and operational knowledge on internet
• Good knowledge of hardware, software and networking issues and troubleshooting mechanisms
• Excellent knowledge of timeline
• Good analytical and problem solving skills
• Good time management and multi tasking skills
• Leadership skills and situation handling skills

CANDIDATE SPECIFICATIONS:

• College Graduate
• Experience in similar role may be required in specific programs with varying years of experience