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Job Title: Quality Assurance (QA) Manager (hybrid- onsite Monday-Thursday)

Location: US-GA-Atlanta (Sandy Springs)

FLSA: Exempt

#LI-Hybrid

Job Overview:

The QA Manager is responsible for leading a cross-functional quality assurance team to ensure the delivery of high-quality software products across all stages of the development lifecycle. This role involves strategic planning, process standardization, team leadership, and collaboration with product, engineering, and operations teams. The ideal candidate will have a strong background in both manual and automated testing, CI/CD pipelines, and quality metrics, as well as a passion for innovation and continuous improvement.

Job Responsibilities:

Lead and mentor a team of QA analysts, automation engineers, and test leads across multiple product lines (APIs, Portals, Salesforce, etc.).
Define and implement a unified QA strategy, aligning manual and automated testing efforts with organizational objectives.
Drive continuous improvement of QA processes, automation coverage, and testing efficiency across teams.
Collaborate with Product and Engineering leadership to establish test plans, quality gates, and release criteria.
Develop and enforce standardized QA methodologies, documentation, and reporting practices.
Oversee test planning, execution, and defect triage across projects and environments.
Implement risk-based testing approaches and ensure proper regression coverage before major releases.
Ensure QA best practices are followed within Agile/Scrum development cycles.
Partner with the Automation System Architect to expand automated test coverage across API, UI, and end-to-end workflows.
Manage the integration of QA tools within CI/CD pipelines (e.g., GitHub Actions, TestOps, Jenkins, or similar).
Support migration and adoption of next-gen test automation frameworks (e.g., from Katalon to Playwright).
Evaluate and implement test management tools for traceability and reporting.
Define and track key performance indicators (KPIs) such as defect leakage, test efficiency, automation ROI, and release quality.
Provide executive-level reporting on QA progress, coverage, and quality trends.
Use analytics to identify root causes of recurring defects and propose corrective actions.
Work closely with Product Managers, Developers, DevOps, and Support teams to ensure full alignment on test scope and priorities.
Serve as the QA point of contact during production releases and incident reviews.
Promote a culture of quality ownership across all engineering disciplines.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

Bachelor’s degree in information systems, Business Administration, Management or related field — or equivalent work experience.
7+ years of QA experience with at least 3 years in management or lead role.
Strong understanding of software testing methodologies, automation frameworks, and CI/CD practices.
Hands-on experience with automation tools (e.g., Katalon, Playwright, Selenium, Postman).
Excellent communication and leadership skills, with experience managing distributed teams.
Proven success in driving measurable QA improvements (e.g., reduction in defect leakage or testing cycle times).
Experience with API, Database, and portal ecosystems validation.
Familiarity with AWS infrastructure, TestOps/TestCloud, or GitHub-based CI/CD pipelines.
Knowledge of AI-assisted testing or dynamic data generation techniques.

Company Benefits:

Medical, Dental, and Vision Insurance
Flexible Spending Account
Health Savings Account
401(k) Plan with Company Match
Company-paid Short-Term and Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Wellness Programs
Paid Community Service Opportunities
Tuition Reimbursement
Ongoing Training & Personal Development
And More!

About Safe-Guard Products International:

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

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