Doodle Labs is a fast-growing robotics and defense technology company operating across the US and Singapore. Our products power mission-critical systems in unmanned platforms and tactical networks worldwide. As we scale rapidly, quality must evolve from reactive control to strategic enablement.
You will architect, implement, and scale a company-wide Quality Management System that enables rapid growth without compromising reliability, compliance, or customer trust.
β’ Within 30 days, conduct a full audit of current QA practices across HW, SW, CM, NPI, and customer support.
β’ Within 60 days, deliver a documented QA strategy aligned with executive leadership, defining governance, KPIs, and process ownership.
β’ Within 90 days, implement the core QMS framework including documented procedures, audit cadence, escalation protocols, and measurable quality metrics.
Success Measure: Executive-approved QA roadmap implemented and operational across SG and US teams.
β’ Assess capabilities of current QA personnel within 45 days.
β’ Redefine roles and responsibilities to support strategic QA ownership.
β’ Establish clear KPIs for each QA team member tied to defect reduction, audit readiness, and process compliance.
β’ Develop hiring plan if required to close capability gaps.
Success Measure: QA team operating with defined ownership, weekly reporting cadence, and measurable performance improvements.
β’ Analyze historical RMAs and identify root cause trends.
β’ Implement structured CAPA process and cross-functional corrective action workflows.
β’ Establish CM quality oversight processes and measurable acceptance criteria.
β’ Implement failure analysis reporting loop into Engineering and NPI.
Success Measure: Measurable reduction in RMA rate, improved first-pass yield at CM, and reduced defect escape rate to customers.
β’ Implement structured software QA process integrated into SDLC.
β’ Introduce release gates and quality metrics for firmware and system releases.
β’ Ensure cybersecurity and compliance considerations are embedded in QA reviews.
Success Measure: Formalized release approval framework and reduced post-release defect leakage.
β’ Evaluate feasibility and roadmap toward ISO9001 or relevant defense certifications.
β’ Identify process gaps preventing certification readiness.
β’ Implement documentation, audit practices, and internal controls required for compliance.
Success Measure: Organization audit-ready with defined certification roadmap.
β’ Partner with HW, SW, NPI, Sales, and Customer Support teams to embed quality early in design.
β’ Ensure QA accelerates issue resolution rather than delays delivery.
β’ Present weekly/monthly quality dashboards to executive leadership.
Success Measure: Quality viewed by leadership and engineering as a strategic partner.
β’ Build Quality from foundation to enterprise-grade system.
β’ Direct influence on executive decisions.
β’ Own QA strategy across global teams.
β’ Opportunity to scale into Director / Head of Quality.