Specific Responsibilities
Develop and execute test plans, test cases, and test scripts to assess functionality, reliability, performance, and overall quality of ServiceNow applications and features.
Identify, document, and track defects found during testing, working with developers to ensure timely resolution.
Recommend and implement preventative and corrective actions to maintain and improve ServiceNow quality standards.
Create and maintain test documentation, including test plans, test cases, and test results.
Evaluate existing quality assurance processes and procedures, recommending and implementing improvements.
Collaborate with developers, business analysts, and other stakeholders to ensure solutions meet business requirements and quality standards.
Support ongoing operationalization of the SAM Pro module and process standardization.
Required Qualifications
5+ years of experience in ServiceNow SAM Pro QA role.
Experience with ServiceNow platform and its various modules.
Proficiency in testing methodologies, including test case design and execution.
Experience with test automation tools and frameworks.
Familiarity with ITAM, ITSM, and CMDB.
Preferred Qualifications
Familiarity with ITIL processes and best practices.
Experience with testing ServiceNow ITOM and Cloud Management modules.
Understanding of SAM frameworks.
Strong analytical, problem-solving, and communication skills.
Ability to work independently and lead discussions with stakeholders.
Comfortable working in Agile/Scrum environments and delivering on tight timelines.