Sportsbook QA Analyst

What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

We're seeking detail-oriented Sportsbook QA Analyst to join our dedicated Quality Assurance team within the Sportsbook division. As a Sportsbook QA Analyst, you'll be part of a team solely focused on monitoring our sports betting application to ensure everything functions correctly and all content is accurate and appropriate. This role goes beyond simply following checklists – you'll develop a keen eye for quality, anticipate potential issues before they affect customers, and intuitively understand what makes an exceptional betting experience. You'll need to think like our customers, recognize patterns that indicate potential problems, and proactively identify issues that might be missed by standard procedures. Working in a team providing coverage which includes evenings and weekends, you'll play a crucial role in maintaining the quality and integrity of our customer experience while developing the quality instincts to ensure you’re constantly on the top of your game.

Key Responsibilities

• Continuously monitor the app to ensure all content is available, accurate, and properly displayed

• Produce and distribute a comprehensive daily report that highlights all identified issues, their customer impact, and the specific actions determined to resolve them

• Include creative recommendations for improvements in daily reports

• Think like a customer to identify pain points in the customer journey that might not be captured in checklists

• Follow comprehensive checklists while also being proactive about what should be checked

• Develop specialized knowledge of particular sports or betting features to enhance testing depth

• Proactively identify opportunities to improve app functionality, user experience, and testing processes instead of just following established procedures

• Regularly suggest innovations and improvements to existing processes and customer experience

• Contribute ideas for new features or enhancements based on testing experience and customer perspective

• Verify that content plans created by the planning team are being correctly implemented

• Challenge content plans when appropriate, considering both customer experience and company strategy

• Escalate issues or discrepancies to appropriate teams

• Connect seemingly unrelated issues to identify potential systemic problems

• Provide increased monitoring during key sporting events and after product releases

• Assist in signing off on incident channels after verifying that issues have been resolved

• Conduct thorough checks including bet placement, deposits, withdrawals, and customer communications

What We Are Looking For

• Sharp attention to detail with the ability to spot inconsistencies and potential issues

• Understanding of sports betting products and customer experience

• Proactive mindset with the ability to identify potential problems

• Comfortable working with checklists while also thinking critically beyond them

• Excellent written communication skills for clear documentation and reporting

• Willingness to work weekends and late nights regularly as part of the normal schedule

• Ability to adapt quickly to changing priorities, especially during major sporting events

• Knowledge of company strategy and how it should be reflected in the app content

• Ability to think like a customer and anticipate their expectations

• Pattern recognition skills to identify recurring issues or emerging problems

• Passion for creating exceptional digital experiences

• Ability to learn and adapt to new betting products and features quickly

What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits

• Flexible vacation allowance

• Flexible work from home or office hours

• Startup culture backed by a secure, global brand

• Opportunity to design promotions enjoyed by millions as part of a passionate team

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)