Technical Support QA Analyst

About the Job:

At Title Resources Group, we believe our performance is Powered by Our People. As a Technical Support QA Analyst, you’ll play a meaningful role in driving results, strengthening collaboration, and delivering the operational excellence our partners depend on. We’re looking for someone who takes ownership, values accountability, and thrives in a high-performance, people-centered environment.

Job Responsibilities:

• Level 2 & 3 Systems Support:
  1. Serve as a primary point of contact for technical support.
  2. Diagnose, troubleshoot, and resolve complex technical issues, escalating unresolved problems to appropriate support or software engineering teams with detailed diagnostic information.
  3. Perform basic account management tasks, such as creating user accounts, resetting passwords, and managing permissions.
  4. Accurately document all incidents and service requests in the ticketing system (e.g., Jira Service Management) and track them through to resolution
• Quality Assurance & Testing:
  1. Execute manual and automated test cases to identify bugs before deployment.
  2. Perform regression, smoke, and exploratory testing.
  3. Collaborate with QA and development teams to understand new features and user requirements.
  4. Develop and maintain detailed test plans and manual test cases for new software features and bug fixes.
  5. Document and report software defects (bugs) in the bug tracking system with clear, concise, and detailed reproduction steps.
  6. Partner with support and development teams through stand-ups and sprint processes to drive consistent, high-quality outcomes.
  7. Perform root cause analysis on recurring customer issues to identify systemic problems and propose improvements to prevent future defects.
• Documentation and Process Improvement:
  1. Create and update knowledge base articles, user guides, and runbooks for both internal teams and end-users.
  2. Analyze support trends and quality metrics to provide feedback and recommendations for process, product, and training improvements.

Qualifications & Skills:

• Proven experience in a help desk, IT support, or technical support role.
• Familiarity with software testing methodologies and the software development lifecycle.
• Strong technical aptitude and troubleshooting skills across various operating systems and enterprise applications, with the ability to quickly learn new business processes, tools, and technologies..
• Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical users and effectively document issues.
• Exceptional attention to detail and strong analytical skills to spot inconsistencies or errors.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Experience with ticketing and bug tracking systems (e.g., Jira Service Management, Azure DevOps) is highly preferred.

About TRG

TRG is one of the nation’s largest and fastest-growing title insurance underwriters, delivering trusted solutions to a broad range of customers and protecting property ownership rights across America. At TRG, we don’t just underwrite title insurance policies – we build partnerships that last.

As part of our broader network, we proudly serve leading affiliate partners, including Anywhere Real Estate, Inc.  a subsidiary of Compass, Inc. (d/b/a Compass International Holdings) (NYSE: COMP), HomeServices of America (a Berkshire Hathaway affiliate), Lennar (NYSE: LEN and LEN.B), and Opendoor Technologies Inc. (NYSE: OPEN) – and a large network of strong independent agents.

We are powered by our people—their expertise, dedication, and passion drive everything we do. As a Great Place to Work®-certified company, we believe our employees are our greatest asset. Your success drives ours, and at the core of our company is a commitment to help you own, develop, and nurture your career.

Why Work with Us?

• Lead in the Industry: Join one of the nation’s largest and fastest-growing title insurance underwriters.
• Powered by Our People: Be part of a team where your talent and ideas fuel innovation and success.
• Innovate for Impact: Create solutions that solve real problems and deliver value to customers.
• Culture Where Every Voice Counts: Work in a positive, inclusive, and collaborative environment where your ideas matter.
• An Edge for Your Career: Access tools, resources, and training designed to helpgreat talentbecome even stronger.
• Advancement Opportunities: Take on new opportunities to expand your skills and grow.
• Flexibility That Fits: Enjoy remote and hybrid options (role-dependent) to support work-life balance.

For more information, visit www.TRGUW.com.