QA Lead

Role Summary

The EHR Transition QA Lead is responsible for defining and executing the end to end quality and testing strategy for the enterprise EHR transition. This role works horizontally across all workstreams to ensure system configuration, integrations, workflows, data, and operational use cases are rigorously tested and validated prior to go live.

The QA Lead owns the overall test strategy, test planning, configuration testing, integrated testing, User Acceptance Testing (UAT), defect management, tracking, and executive reporting, serving as the single point of accountability for solution quality and readiness.

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Key Responsibilities

Test Strategy & Planning

Define and maintain the EHR Transition test strategy, including test phases, scope, environments, quality gates, and entry/exit criteria.

Develop comprehensive test plans covering:

o Configuration testing

o Functional and system testing

o End to end / cross workstream workflow testing

o Integration and interface testing

o Data conversion and validation testing

o Regression and performance testing

o User Acceptance Testing (UAT)

Ensure testing activities align with program milestones, readiness checkpoints, and go live criteria.

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Configuration Testing

Own and lead configuration testing across all EHR modules to validate that system build reflects:

o Approved future state workflows

o Standardization and governance decisions

o Clinical, operational, regulatory, and reporting requirements

Partner with workstream leads, clinical SMEs, operations, and the EHR vendor to:

o Define configuration test scenarios and expected outcomes

o Validate role based and end to end workflows

Establish configuration testing as a formal quality gate prior to integrated testing and UAT.

Identify configuration defects or gaps early and ensure timely remediation and re validation.

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Cross Workstream Coordination

Collaborate closely with all workstream leads (clinical, revenue cycle, integrations, data, infrastructure, reporting etc.) to:

o Ensure complete test coverage across functional and technical domains

o Coordinate test sequencing, dependencies, and shared scenarios

o Maintain traceability from design decisions to test validation

Act as the single point of accountability for testing across the EHR program.

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Test Execution & Defect Management

Oversee execution of all testing cycles across environments.

Establish and manage defect tracking, prioritization, triage, and resolution processes.

Ensure clear ownership and SLAs for defect remediation across internal teams, vendors, and partners.

Validate fixes and oversee re testing and regression testing to ensure quality is maintained.

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User Acceptance Testing (UAT)

Design and lead the UAT strategy and execution approach.

Partner with Training, Change, and Operations leads to:

o Identify UAT participants and approvers

o Develop role based and scenario based UAT scripts

o Coordinate UAT schedules, issue tracking, and remediation

Ensure UAT outcomes are captured, risks are surfaced, and formal sign off supports go live readiness decisions.

Ensure UAT is conducted on validated configurations, minimizing downstream rework.

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Reporting & Program Governance

Provide clear, executive level reporting on:

o Testing progress and coverage

o Defect trends and risk areas

o Readiness and quality indicators

Escalate risks, issues, and recommendations to program leadership and governance forums.

Act as a quality advocate, balancing delivery timelines with patient safety, operational readiness, and system stability.

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Standards & Continuous Improvement

Define testing standards, templates, and reusable assets for current and future rollout waves.

Identify opportunities to improve testing effectiveness, efficiency, and consistency.

Ensure testing practices support healthcare compliance, privacy, and security requirements.

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Required Experience & Skills

10+ years of experience leading QA or testing efforts for large scale enterprise or healthcare system implementations

Prior experience with EHR or clinical systems (Required)

Proven ability to lead cross functional, multi workstream testing programs

Deep expertise in configuration testing, integrated testing, UAT, and defect management

Experience working with third party vendors and system integrators

Strong executive communication, risk management, and decision support skills

Duration 6-12 months