Key Responsibilities
1. Sort Floor Leadership
β’ AM Dispatch Sort: Manage the team from 05:30 through to full sort completion and driver load-out, targeting $< 45$ minutes from first vehicle arrival to final scan-out.
β’ Mid-day Wave: Manage the second wave sort for the ~250-parcel Breaze lunch dispatch.
β’ Peak/Afternoon Waves: Lead the afternoon Amazon dispatch sort when triggered; brief the team on additional waves and manage extended shift transitions smoothly.
β’ Daily Briefings: Run a pre-shift toolbox talk every morning to communicate daily parcel volumes, route changes, and specific client handling instructions.
2. Quality Assurance (QA)
β’ Accuracy Ownership: Maintain a sort accuracy target of > 99.5% by implementing and enforcing the bay labeling system, route allocation process, and misroute correction protocol.
β’ Gatekeeper QA Check: Perform an at-door QA check on every driver's load before departure, verifying parcel counts against the manifest and confirming correct sequencing.
β’ Inbound Inspection: Inspect all inbound parcels for damage upon arrival; quarantine and report any Damaged in Transit (DIT) items before they enter the sort flow.
β’ Continuous Improvement: Conduct a daily sort accuracy review, count misroutes, identify root causes, and implement corrective actions before the next wave.
3. Team & HR Management
β’ Supervision: Daily supervision of 5 permanent sorters and any temporary flexible headcount brought on during peak e-commerce ramp periods.
β’ Readiness: Record and report sorter attendance to the Operations Manager before each wave; manage last-minute absences by dynamically reassigning bay responsibilities.
β’ Onboarding: Support the Operations Manager in onboarding, training, and briefing new or temporary sorters.
β’ Performance: Report any sorter performance issues or repeated errors to the Operations Manager for formal action.
4. Health, Safety & Environment (HSE)
β’ Compliance: Maintain floor Health & Safety standards, ensuring safe lifting, clear walkways, correct PPE usage, and fire escape compliance at all times.
β’ System Integrity: Ensure 100% POD-equivalent scan compliance at the sort stage (every parcel scanned in and out of every stage).
β’ Housekeeping: Keep the sort floor clean, organized, and hazard-free, completing a post-wave floor inspection before leaving.
β’ Defect Reporting: Report any damaged equipment, scanner faults, or H&S hazards to the Operations Manager immediately.
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